WireGATE is committed to delivering the highest level of service to its customers. We are dedicated to not only meeting but also exceeding your expectations - from day one, and
for as long as you own WireGATE products. We offer a range of support services geared towards keeping your network and applications running smoothly and efficiently. With support offerings ranging from installation assistance, to 24x7 telephone support, to advance hardware replacement, WireGATE allows you to create the support program that best meets your needs.
You can contact the WireGATE support department by phone or email.
Support Offerings
Standard One-year Warranty
WireGATE’s standard one-year warranty provides advance replacement for hardware and patches and upgrades for software during the first 90 days. For the remainder of the one-year warranty period, WireGATE offers return and repair service for hardware and patches for software. Additionally, WireGATE provides online and phone support.
Premium Service
WireGATE’s Premium Service includes advance replacement for
hardware and software patches and upgrades for the entire
year. Additionally, Premium Service includes phone and
online support as well as remote diagnostics support for
proactive maintenance and instant issue analysis.
PremiumPlus Service
WireGATE’s PremiumPlus Service provides advance replacement for hardware and software patches and upgrades for the entire year. Additionally, PremiumPlus Service includes 24/7 phone and online support as well as remote diagnostics support for proactive maintenance and instant issue analysis.
"As a result of installing WireJet,
we experienced a dramatic improvement in response for our
dial-up service and the average web page download time was
reduce by half." Ms.
Wang Yuli,
General Manager,
Gosun Online
